This Privacy Policy explains how FTL VPN handles information when you install, access, or use the application, the website located at ftlvpn.pro, and related support channels. We aim to keep this policy clear, readable, and transparent so users understand what the app does and what it does not do.
1. General information
FTL VPN is intended to provide users with a virtual private network service focused on privacy, convenience, and connection security. We respect user privacy and design our product with the goal of minimizing data handling. We do not sell user data, we do not rent user data, and we do not transfer user data to advertisers, data brokers, or analytics partners for their own independent use.
2. Personal data
We do not require you to create a traditional personal profile in order to use the core functionality of the app. We do not intentionally collect your name, home address, personal phone number, or similar directly identifying information through the app experience, unless you voluntarily provide it to us in a support email. If you contact us by email, we may receive the information you choose to include in that message so we can respond to your request.
3. VPN activity and connection information
We do not state that we transfer your browsing history, traffic destinations, DNS requests, or similar usage data to third parties, and we do not provide user data to outside companies for marketing or profiling purposes. We do not build advertising profiles based on your in-app activity. Our goal is to operate the service while limiting unnecessary handling of user information as much as reasonably possible.
4. Purchase and subscription information
The app may offer auto-renewable subscriptions through Apple's in-app purchase system. When you make a purchase, billing and payment processing are handled by Apple. We do not receive your full payment card information. We may receive limited transaction-related details from Apple that are necessary to confirm whether a subscription is active, manage access to premium functionality, respond to support questions, and comply with platform rules.
5. No third-party data sharing by the developer
We do not pass user data to third parties for their own commercial use. We do not sell, trade, or otherwise disclose user data to external organizations for advertising, remarketing, profiling, or unrelated analytics activities. To be clear, the developer does not transfer user information to third parties as part of the ordinary operation of the app. This statement is a core principle of how the product is presented and maintained.
6. Support communications
If you send a message to support@ftlvpn.pro, we may use the contents of your email, attachments, and the reply address you used solely to answer your question, investigate a reported issue, or provide help related to the service. We do not use support correspondence for unrelated marketing campaigns, and we do not knowingly publish private support communications.
7. Data retention
We aim to retain only the information that is reasonably necessary for support, subscription access, legal compliance, fraud prevention, and service operation. If you send us an email, the correspondence may be kept for a reasonable period so that we can continue a conversation, reference an earlier issue, or document how a support matter was resolved. We avoid retaining information longer than necessary for these purposes.
8. Security practices
We use commercially reasonable measures intended to protect service integrity and reduce the risk of unauthorized access, disclosure, or misuse. No technical system can promise absolute security in every circumstance, but we take security seriously and strive to maintain a service environment consistent with the nature of the app and user expectations.
9. Children's privacy
FTL VPN is not directed to children under the age at which independent app usage is restricted by applicable law or platform rules. We do not knowingly collect personal information from children. If you believe a child has provided information to us through a support channel, please contact us and we will review the situation appropriately.
10. International use
Because users may access the app from different regions, information associated with support, subscriptions, and service management may be processed in jurisdictions different from the one in which the user is located. By using the app, you understand that such processing may occur to the extent reasonably necessary to provide and support the service.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the product, support process, platform rules, legal requirements, or business operations. When we do, the updated version will be made available on the applicable page. Your continued use of the app after an update means you understand the revised policy as then published.
12. Contact information
If you have any questions, concerns, or requests related to this Privacy Policy or the way the app is operated, you may contact us at support@ftlvpn.pro. We will review legitimate requests and respond within a reasonable time.